Watersports & outdoor operator platform

Stop running your
operation on
WhatsApp.

Bookings, crew, payments, and resources — in one place. Built for surf schools, dive shops, kite centres, and every water operation in between.

Operators on Surfaced
Akuatiko · Aruba Surf schools Dive operations Kite centres Kayak tours Sailing schools Jet ski rentals Outdoor resorts Akuatiko · Aruba Surf schools Dive operations Kite centres Kayak tours Sailing schools Jet ski rentals Outdoor resorts

Most watersports operations run on
three tabs and a prayer.

01
Bookings live in a calendar appDouble-bookings happen. Confirmations go out late. Availability isn't visible online so customers call instead of booking.
02
Crew runs on WhatsApp groupsSchedules change, nobody sees it in time. Instructor qualifications aren't tracked. You're assigning sessions by memory.
03
Payments are a patchworkOne system for cards, another for cash, manual reconciliation at the end of every day. Finance takes a Sunday.
04
Existing platforms take too muchFareHarbor and Peek Pro charge 6% or more per booking, lock you into annual contracts, and weren't built for how your operation actually works.
Akuatiko operations, Eagle Beach Aruba
Eagle Beach · Aruba
Akuatiko Watersports

We were running bookings out of a spreadsheet and payments through two different systems. Surfaced put it all in one place. We had a live booking link before the end of the first day.

Akuatiko Watersports · Aruba · Tenant since 2025
01How it works
See the platform

Start with booking.
Grow from there.

One tool at a time. No overwhelming setup on day one. Activate what you need when you need it.

01
Get onlinein a day

Add your activities, set availability, connect payments. You'll have a live booking link customers can use before the end of day one.

Online booking engine
Real-time availability
Payment processing
Automated confirmations
POS walk-in bookings
02
Run the operationwithout the chaos

When you're ready, activate crew scheduling, qualification tracking, and finance tools. Your team sees only what they need.

Staff scheduling
Instructor qualifications
Auto-assignment
Timesheets & expenses
Invoicing & reconciliation
03
Own the businessnot just the season

Hosted website with your domain. Advanced analytics. API access for custom integrations. Built for operators who plan past the next tide.

Hosted website & custom domain
SEO structured data
Advanced analytics
API access
GoBD export (EU/Germany)
02Platform

Built so you
actually use it.

Every feature exists because an operator asked for it. Nothing buried in a settings screen you'll never find.

OnlineBooking

Customers book without calling you. Availability updates in real time. Confirmations go out automatically.

CrewScheduling

Assign instructors, track certifications, manage shifts. Auto-assignment when the schedule gets complicated.

Payments& Deposits

Stripe. Accept cards, handle deposits, process refunds. Payouts land in your account.

CustomerRecords

Full booking history per customer. Know your regulars on arrival. Everything in one place, not spread across three apps.

ResourceTracking

Jet skis, wetsuits, boats, gear kits. Track what's out, what needs servicing, what's available for the next session.

Finance& Compliance

Invoicing, reconciliation, audit trails. GoBD export for German operators. Accounting that doesn't take your Sunday.

Already using booking management software?
We'll handle the migration.
It takes a day, not a project.

No lock-in. Monthly billing. Your data exports as CSV on request, any time. Cancel from the dashboard — no call required. We don't make it hard to leave because we'd rather make it worth staying.

3% GMV. No per-ticket fees. No setup costs. Most platforms charge the same percentage plus a per-booking fee on top — at high volume, that compounds fast. Do the maths on your peak-season GMV.

03Platform tiers

What's in each tier

Activate tiers as your operation grows. Everything is included at the tier level — no per-feature add-ons.

Tier 1 Get online €70 / month incl. VAT
Booking
Online booking engine, real-time availability, client self-booking portal, POS walk-in bookings, individual & group lessons, clinics, camps, packages, promotions, channel manager.
Payments
Stripe (global, including DACH/EU via Stripe Connect). Deposits, refunds, card-on-file. Payouts direct to your bank. Basic customer records and revenue reporting.
Resources
Equipment and rental management. Manual staff assignment. Basic customer records. Everything you need to take bookings and get paid.
Tier 2 Run the operation €150 / month incl. VAT
Crew
Staff availability scheduling, instructor qualification tracking, auto-assignment, on-call scheduling, operational day view, internal messaging. Role-based access: admin, manager, instructor, finance, back-office.
HR & Contracts
Instructor contracts, timesheets, expenses module. Dynamic pricing engine. Everything needed to run a team properly.
Finance
Reporting dashboard, invoicing, reconciliation, full audit trails, GoBD export for German operators. Accounting that doesn't take your Sunday.
Tier 3 Run the business €200 / month incl. VAT
Web presence
Hosted website with custom domain. SEO structured data. Replace your third-party booking site with something you own.
Analytics
Advanced analytics across bookings, revenue, crew utilisation, and customer behaviour. Understand your operation at depth.
Integrations
API access for custom integrations. Connect Surfaced to your existing tools, accounting software, or reporting systems.
04Pricing

Pricing for businesses, net of VAT.

Two models, one platform. EU operators run on a monthly or annual subscription with a 2.5% Stripe Connect application fee. Caribbean operators (and other non-Stripe-supported markets) run on the Payment Agent model — subscription plus 4% agent fee plus Stripe processing pass-through.

No setup fees. Waivers included. 12-month commitment, cancel from the dashboard at end of term.

Europe Subscription + 2.5% Stripe Connect application fee · You keep your own Stripe Connect account
Tier 1 — Get online
€49/mo annual
€59/mo monthly (12-mo commitment)
+ 2.5% per transaction · Waivers included · No setup fee

Go live today. Online booking, payments, waivers, and customer records.

  • Online booking engine
  • Real-time availability
  • Client self-booking portal
  • POS walk-in bookings
  • Lessons, clinics, camps, packages, promotions
  • Stripe Connect payments (incl. deposits, refunds, card on file)
  • Basic customer records
  • Basic revenue reporting
  • Equipment & rental management
  • Manual staff assignment
  • Waivers (included, no volume cap)
Join the waitlist
Tier 3 — Run the business
€399/mo annual
Annual billing only
+ 2.5% per transaction · Waivers included · No setup fee

Everything in Tier 2 plus hosted website, analytics, and API access.

  • Everything in Tier 2
  • Hosted website & custom domain
  • SEO structured data
  • Advanced analytics
  • API access
Join the waitlist

All prices net of VAT.

German businesses with a valid VAT ID: 19% VAT charged on invoice (reverse charge applies if you provide a valid VAT ID).

Other EU businesses with a valid VAT ID: reverse charge applies per § 13b UStG and EU VAT Directive Art. 196. Invoice issued at 0% VAT; you self-assess in your country.

Non-EU businesses: invoice issued without EU VAT. Local tax obligations are your responsibility.

12-month commitment. Cancel from the dashboard at end of term — no call required.

Caribbean & non-Stripe-supported markets — Payment Agent model OpenShark LLC acts as your disclosed payment-collection agent · You remain the seller of record

In markets where Stripe does not natively support seller accounts (currently including Aruba), OpenShark LLC acts as your disclosed payment-collection agent. You remain the seller of record for your activities. We collect customer payments on your behalf, pass Stripe processing through at cost, retain a 4% agent fee, and remit the net to you after service-delivery confirmation.

Tier 1 — Get online
$49/mo annual
$59/mo monthly (12-mo commitment)
+ 4% agent fee + Stripe processing pass-through · Waivers included · No setup fee

Same feature set as the matching EU tier.

Tier 3 — Run the business
$399/mo annual
Annual billing only
+ 4% agent fee + Stripe processing pass-through · Waivers included · No setup fee

Same feature set as the matching EU tier.

All prices exclusive of local taxes.

Stripe processing: passed through at cost (~4.4–5.4% typical for international consumer cards — see stripe.com/pricing).

Aruba operators: 7% BBO/BAVP/BAZV reverse charge applies to subscription and agent fees. You self-assess and remit per the Aruban LBBO.

OpenShark LLC acts as your disclosed payment agent. You remain the seller of record for the activity. Customer receipts show your business name as seller.

12-month commitment. Settlement via wire transfer after service delivery confirmation.

Add-ons Available on any tier
Multi-location
€75/mo · $75/mo additional
  • Manage multiple physical locations from a single Surfaced instance
  • Separate calendars, staff assignments, inventory, and reporting per location
  • Consolidated finance and audit trails across locations
FAQ
Does Surfaced include a channel manager?
No. Channel managers connect you to OTAs like Viator and GetYourGuide and are typically priced separately by third-party services (2–3% commission). Surfaced integrates with channel manager services via API — bring your own.
Are there setup fees?
No. Onboarding is included regardless of tier. Most operators are live within a day.
What's the commitment period?
12 months on all tiers. Cancel from the dashboard at end of term — no call or email required. T3 (Run the business) is annual billing only ($4,788 upfront on the Caribbean track, €4,788 upfront on the EU track).
Are waivers included?
Yes, on all tiers, with no volume cap. Most competitors price waivers as a separate add-on; Surfaced doesn't.
05Common questions
What if we're already on FareHarbor?

We'll map your existing booking data. It takes a day, not a project. No contract to break — FareHarbor is month-to-month and so are we.

Are we locked in?

No lock-in. Monthly billing. Cancel from the dashboard — no call required. Your data exports as CSV on request, any time.

We're a small operation. Is this too much?

Start at Tier 1 — just bookings and payments. Nothing else activates until you want it. The setup takes one afternoon.

Join the waitlist.Get early access.

Tell us about your business. We'll reach out as we open onboarding for your region. No spam, no obligation.

Surfaced is for businesses. We don't sell to consumers.

Prefer email? hello@surfacedhub.com.

Your operation deserves
better than a spreadsheet.

Join the waitlist See the platform first →
No commitment. Early-access invites as we open onboarding.
© 2026 Surfaced · OpenShark LLC Built for operators who'd rather be on the water